Grievance Redressal

We take complaints seriously. This page sets out how to reach us, as required by the Information Technology Act, 2000 and its Rules, the Digital Personal Data Protection Act, 2023 and its Rules, and the Consumer Protection (E-Commerce) Rules, 2020.

Grievance Officer

Grievance Officer
Scripteco Technologies Private Limited
Mumbai, Maharashtra
Email: grievance@askofy.com

The Grievance Officer also handles data-protection questions and requests.

What you can raise

• complaints about content on Askofy, including unlawful or infringing material
• personal data concerns: access, correction, erasure, withdrawal of consent or nomination
• certificate errors or misuse
• billing and service complaints from organisations

What to include

• your name and how to contact you
• the campaign link, certificate code or page concerned
• what happened, and what you would like us to do

Timelines

• Acknowledgement: within 24 hours.
• Resolution: within 15 days of receipt. Personal data requests are answered within 30 days, and no later than DPDP law allows.
• Unlawful content reported by an affected person, such as non-consensual images or impersonation: we act within 24 hours.

If you are not satisfied

• For personal data matters, you may complain to the Data Protection Board of India, once you have tried our grievance process.
• Consumers may also approach the National Consumer Helpline (1915) or consumer commissions.

Where the campaign is run by an organisation

For data in an organisation's campaign, that organisation is responsible for it. We will forward your request to them and help them respond. You may also contact them directly.